cancel
Showing results for 
Search instead for 
Did you mean: 

Allow dispute to Auto-Close or escalate issue to PayPal??

Options
Farducci
New Community Member
Posted on

Just double checking I did the correct thing. I filed a claim for a partial refund for an item I received that was damaged. Two Vinyl albums that suffered sleeve damage in shipping (photos supplied during claim). Seller was responsive to file a USPS claim and offer a partial refund upon receipt of USPS claim. Then I heard nothing for weeks so I filed a PayPal claim for damage and a partial refund to make sure I got something back. Still heard nothing and PayPal said it would "Auto-Close" the case in a few days. If the case "Auto-Closes" is that in favor or the Seller or the Buyer??

 

I was unclear so I escalated the claim to PayPal to put into their hands, but now that could take another 30 days to process.

 

Thanks, Farducci

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.