Alert / Notification bell won't go away

Darrenpm
New Community Member

I have an Alert every-time I log in to my account to add Personal identity  Info . I already did this and it was accepted and it still won't go away . I can't contact a single soul who works for paypal . The alert is pasted below . Anyone else have this annoying thing ?

 

To help keep your account secure, please provide documents that confirm your identity. If you’ve already added them, thanks. We’ll email you once we’ve reviewed them

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Darrenpm 


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.