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Guys, lets all do this. Everytime you see a dodgy advert on FB, do a search for the same item to proof it is a scam. They usually rip off some legitimate website. Then click on the top right corner of the FB ad and inform FB that this is a fraud. If enough of us are doing this all the time, it will cause these scammers trouble to be blacklisted by FB algorithm.
I messaged PayPal back and told them to escalate my claim, due to a seller committing criminal fraud and using PayPal to help them pull off their crime. I got my refund within minutes. I then told them to go after this guy for fraud and heard nothing back.
If PayPal instruct you to return them do so as they are then obligated to refund the postage and you will ne unable to escalate your claim for not receiving the product you were allegedly buying until then. Mind you I have still to get my refund but I have referred the matter to Police Internet Fraud and Financial ombudsman for action.
Check the packaging that the watches arrived in and add the return address to your post.
I still had the packaging with an Australian address (barely legible) which I sent my "Mobility Scooter" purchase (Yep a cheap watch arrived) back. PP reimbursed me the return postage but I am still awaiting a decision on product refund. PP staff must be the dumbest most incompetent mob I've ever encountered in allowing this seller to continue under their banner.
Below is my last word on the matter now going to arbitration.
Hello Magdalena <removed>,
How wonderful to get such a personal response requesting I again attempt to lodge refund request against the crooks who are masquerading as a legitimate trader using PayPal safety guarantee to buyers.
Your utterly impractical claim lodgement procedures do not allow buyers duped by this “seller” to get the refund due without returning the item “erroneously” sent
After being ignored and given the runaround by PP I have requested assistance from my credit card provider and the Financial Ombudsman to resolve these matters as you like all other PP staff whom I have had the misfortune to address with my concerns continually obfuscate rather than READ AND UNDERSTAND what is going on.
Quite naturally a simple 10 minutes in the phone would have had all this sorted weeks ago but it appears company policy dictates no such communication is possible.
Perhaps if you devote 15 minutes to researching the many complaints against this seller you may bring the matter to the attention of anyone capable of understanding your business responsibilities and resolving mine and similar complaints.