Advance dispute and claim my refund HOW???

[schony]

I paid 29.99 USD for an item that was not as advertised. I opened a dispute. Paypal gave the seller until 30th June 2018 to reply. They have not replied. How do I get my refund? I tried the telephone number but as my purchase is over 45 days or whatever the computer on the other end cant find its details. I would have thought that when the seller never responded the refund would have been automatic?

[kernowlass · Accepted solution]

@schony

There have been a lot of posts on this subject in the last few days. Their seems to be some delay in reviewing / refunding claims.

You can either wait it out or give customer services a call for an update.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

[schony]

Thank you for your help and fast as well. So the refunds are normally paid automatically ?

Alan

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@kernowlass wrote:

@schony

There have been a lot of posts on this subject in the last few days. Their seems to be some delay in reviewing / refunding claims.

You can either wait it out or give customer services a call for an update.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

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