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Can you add photos to a message? I've raised a dispute and the seller wants proof that they sent the wrong colour jacket.
You should be able too did you buy from ebay?
everyone always uses phones if you have a computer lying around
take a picture with a camera or use your phone for pictures & when responding with the seller? you should be able to see a mountain icon or something where you can attach a picture when responding to Messages whether it be email or through ebay. if ebay don't do it or you can't find the add a picture function contact ebay.
with emails? you should see a picture mountain icon or something that says add pictures look around a bit you should be able to send pictures & make sure they are nice & crystal clear not blurry so the seller can confirm that that's there item.
wish you all the best & enjoy dear 😉