I'm not sure 100% of your query. If you are having difficulty cashing out i assume you mean withdrawing money? This process will vary slightly by region and country but here is the USA guide to Withdraw Funds . At the bottom you can select the country flag and see relevant information for your area if different.
I hope this info is of benefit to you.
****If you see a helpful post, please accept it as a solution or give the author kudos. 🙂 Thanks!****
