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Account stolen

New Community Member

Account stolen

I got an email from paypal saying I had changed my email, I had NOT, it gave me a link to file a complaint but my email no longer exist in their system. I've tried calling and they say they are not taking calls rite now. My money is also gone. So, I then created another account under my only email I ever had and I still cannot tell anyone what happened or how to get my money back....HELP please!!

Esteemed Advisor

Re: Account stolen



Did you reply to a spoof email and give away your paypal account log in information?


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

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Kudos / Solution appreciated.