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Account restricted yet I submitted all the info months ago

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Account restricted yet I submitted all the info months ago

I provided a photo of my passport, utility bill etc. months ago but when I try to withdraw it tells me my account has been limited. I can not get at my money. I have sent all the information required months ago, and it said it would be updated however nothing has been done. They are holding my money and just giving a form response saying that they will get back to me in a few days. It has been months as I said, the customer service is non-existant and that is why I am forced to write here, should I just accept that Paypal has taken my money at this point?

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Account restricted yet I submitted all the info months ago

@Hafsteinn_Vidar 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY 1
Esteemed Advisor

Re: Account restricted yet I submitted all the info months ago

@Hafsteinn_Vidar 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.