Account restricted, negative balance and I can't upload the required document

[carloslmar]

Paypal limited my account until I can prove my identity. I uploaded two of the documents requested, but they also need a copy of my SS card. There's no option to upload such a document in the resolution center. I also don't know why I have a negative balance on my account, when I don't recall ever spending that money. I've been on the phone for about 30 minutes trying to get a human being on the line, but no success. I also sent an email last week, but 0 replies. The heck?! What do I even do? 

[kernowlass]

@carloslmar 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.