Account not verified

Tadiwanashe
Contributor
Contributor

I have had to confirm my identity on PayPal and that was over a week ago, to date, that has not happened. Does anyone know if this is something that's going to happen soon? 

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1 REPLY 1

WarrenPink
PayPal Employee
PayPal Employee

Hello @Tadiwanashe

 

I Hope you're doing well! 

Typically, it takes 3 to 5 Business Days for PayPal to review your documents and information but due to the worlwide covid19 putbreak, we have limited support processing verification. If it's past 5 business days already from the time you submitted you requirements, please reach out to our Customer Service. 

Click on the words "Help / Contact" at the bottom of paypals pages.
Use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in.
Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
You may contact Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter

 

Hope this helps! 

 

 

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