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Account locked for over a year need help contacting paypal

Ammar1980
New Community Member

Account locked for over a year need help contacting paypal

Hi All,

 

I have had a lock on my account for over a year, Paypal requested identification paperwork which was sent.

i tried their contact number in the US and they have no agents working because of Covid. I try and send messages via the site and no response.

is there a complaints / contact email one can use to resolve issues?

I tried everything possible on the site and no luck\\

 

thanks

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Account locked for over a year need help contacting paypal

@Ammar1980 


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.