Account locked for 180 with my money being held!

Max1966
New Community Member
I was playing around with the crypto for about 6weeks. Buying and selling small amounts daily. Not making much but learning and enjoying. I withdrew mybalanceto my PayPal prepaid card to make a purchase and they froze my PayPal account. Stating fraudulent activity. I sent in the necessary documents. 3 weeks later they have banned me for 180 days stating fraudulent activity according to their rules! I didn't have enough money there to Evey worry! Anyone know what I can do?
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Max1966 


If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days.... the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

May be too late now but contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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lowatt1996
Contributor
Contributor

They did the same to me asked to provide information which i did then banned 180days with my money in it i have responsabillitys and this paypal is just taking locking my money and not giving back to me even bank transfer says complete but i havnt received my money but the money is gone is this business practice from paypal to steal money from us ?

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