New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
On Monday (6) days ago I got the following message "detected unusual activity associated with your account" I'm not able to use the account and there are no steps in the resolution centre. I've contacted customer support by phone multiple times and as there is no information on my account they can't help me. I really need to get this issue resolved and I have no idea what to do, nobody can help me.
Firstly you haven't even said what country you are in but to be honest if customer services an't help you then i am not sure there is anything that we can suggest.
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.