Account limited no funds to send orders

macink
New Community Member

Hello

 

Really stuck I had a large number of sales over the weekend and paypal have limited my account. I cant contact them because all their phones are off. I have no funds to purchase shipping labels to sent customers their orders. It is a huge amount to refund too all my customers. is a total nightmare.

 

Any advise? 

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1 REPLY 1

jpcastel82
PayPal Employee
PayPal Employee

Hi @macink 

Thanks for reaching the community for this concern. 

 

Sorry to hear that your account is limited. Since our phone lines are not
accessible at the moment due to the worldwide pandemic crisis, we have an
available chat support option that can help you on that problem. Just login on
your Paypal account, go to Message Center. Then choose the option for Chat. Our
friendly customer support teammates are willing to assist you.

 

Hope this help. Stay safe always.

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