Account limited more one year but still can't add bank accunt on it and withdraw my funds

[ThomasFshop]

Hello.

Account limited more one year but still can't add bank accunt on it and withdraw my funds

4 days ago i try link my bank account on paypal, but got error:   "Sorry, we are not able to process your request. Please try again later''

Then i call in paypal and agent ask me update my phone number for accept code from paypal.

Today 5 days and my phone still not update in system, and i still can't add my bank account for withdraw funds.

Who can help me update phone in system for acccept msg and link my bank account ?

Thank you

[sharpiemarker]

@ThomasFshop 

First, figure out if you want to add or update a number. Please read all of these and follow the steps exactly according to your scenario:

https://www.paypal.com/us/smarthelp/article/am-i-being-asked-to-complete-a-security-check-so-i-can-v...

You can add a new number:

https://www.paypal.com/us/smarthelp/article/how-do-i-add-a-mobile-number-to-my-paypal-account-faq327...

Then it needs to be confirmed:

https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-my-mobile-number-faq3044

https://www.paypal.com/us/smarthelp/article/how-do-i-add%2C-edit-or-remove-a-phone-number-from-my-pa...

Once you got that sorted, here's how to link a bank account:

https://www.paypal.com/us/smarthelp/article/how-do-i-link-a-bank-account-to-my-paypal-account-faq686

If your account is limited as in needing to upload documents to confirm your identity, you must resolve that issue before you can add a bank or adding a bank is part of the limitation removal.

Keep in mind, the forums is PayPal user to user help and no one here has access to your account to help you fix this.

[ThomasFshop]

I thin you don't understand what i am saying

I already update phone number in account 5 days ago, but this not show my number now, because this not update on system.

[ThomasFshop]

1. My account closed more 1 year ago,the limit can't remove

2. When i try link my bank, it show confirm your identity via msg, but paypal code not arrived you think this my mistake ?

3.  Five days ago i call in paypal, and agent recommended me change phone number for accept msg (code) from paypal , we change it, and she say wait update next 72 hrs.

4. After 72hrs my new phone still not updated and when i try link my bank again, now i got error: "Sorry, we are not able to process your request. Please try again later"

Now i explain all situation

Thank you

[WandasM]

Hello.

My name is Wanda.

I read your post and i think  have same problem when i try withdraw my funds.

2 weeks i have error

Anyone can give me solution?

Regards.

[ThomasFshop]

This is a useless community, no one here can help with this problem, I still can’t add my bank to

[ThomasFshop]

I confirmed my phone number, i confirm my credit card, already call 3 times in paypal, they every time ask me wait 72hr but when 72 hrs passed, i have same problem. How many years need wait when this error disappear from nightmare:

[PayPal_Rich]

Hello @ThomasFshop,

Thank you for reaching out to the PayPal community for further assistance. I'm sorry that you have had a difficult experience adding a bank account. That is understandably frustrating. Help provided via the PayPal community is given freely by peers, but issues such as this may need to be resolved by PayPal customer service directly.

What I can tell you is that there are common reasons one might not be able to add a bank account. Those include the following:

1. The bank is unsupported. This generally occurs with online banks and virtual cards.
2. The bank account is already on a separate bank account. The PayPal system may not allow you to add a bank that is on another account. 
3. The PayPal account is being accessed from an unfamiliar IP address, device, or hosting server. These factors can heighten an account's security.

In any case, I hope that you will be able to add your bank soon to withdraw your balance. You can always reach PayPal customer support via the "Contact" option at the bottom of the PayPal website or via Facebook or Twitter.