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I received money from one of my client with Visa card, she does not have paypal account, then paypal limited my account 12 days ago, not sure why, they sent me an email says:
To help resolve the limitation on your PayPal account, we've sent an email to your buyer to confirm if they received the related item or service.
If you've shipped the item, please contact your buyer promptly and ask them to respond to our email, so that we can confirm if the above transaction is completed.
I asked my client but she said she did not receive any email from paypal, I messaged paypal to help me to fix this issue but they keep sending me auto reply, even I reply their message same auto reply come. It is the worst help I have received.
Any one can advice how to fix this issue?
Hello, designer020491. Thanks for taking the time to post your concern here on the PayPal Community Forum. The situation you described is certainly not the kind of experience PayPal wants for customers! I will do my best to assist.
In general, PayPal emails may get moved to a recipient's junk/spam folder and it can be helpful to add email@example.com to an email address book to avoid this.
In the mean time, if PayPal has asked you to confirm that your buyer received the item or service, an alternate approach would be for you to add tracking to the transaction (in your account Activity) to show an item was delivered, or respond to any requests in your Resolution Center to let PayPal know the buyer confirmed receipt of the item or completion of the service. Your buyer may log on to their PayPal account and click Contact Us and then Email Us to send PayPal a message of their own.
I hope this is helpful. If further assistance is needed, please contact PayPal's Customer Service (via phone, email, Facebook or Twitter). Thanks for being a part of the PayPal Community!