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Account limited and no customer support

New Community Member

Account limited and no customer support

A limit was placed on my account and I am unable to resolve it. I uploaded proof of address and now I'm being told to go translate it and get it verified by a government official. I was told that PayPal does not require these documents to be translated. I've been trying to contact customer support, but they're always unavailable. I wrote them on Facebook as well and got automatic self-help answers as well. It's impossible to get in touch with anyone.


Re: Account limited and no customer support

We have exactly the same problem for the last year. We filled in all of our documents multiple times & there is just zero response. Only automatic response and they cannot be reached by phone (via the Netherlands or Kenya). We cannot retrieve our 600 dollars at all. It's a business so our clients are suffering big time.