Account limited and no customer support
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
A limit was placed on my account and I am unable to resolve it. I uploaded proof of address and now I'm being told to go translate it and get it verified by a government official. I was told that PayPal does not require these documents to be translated. I've been trying to contact customer support, but they're always unavailable. I wrote them on Facebook as well and got automatic self-help answers as well. It's impossible to get in touch with anyone.
- Labels:
-
Account Limitations
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Our business account has been limited since end of March.
We've provided all the documents that PayPal asked for but they are not looking into the case. In our account, they said they'll resolve the matter in 5 days. Now it's two months and our funds are stuck in the account.
Customer care is not reachable on Phone or the message center. We only get auto responses. Does anyone know how to really get in touch with PayPal customer care?
We are located in Kenya, if this helps.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I resolved my issue by submitting different documents. For some reason, the second time around the bot did not need translation.
This is absolutely unacceptable customer service for an online banking platform...
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Adding bank account error need to contact customer support in My Money Archives
- Is there anything I can do so that paypal review my documents until Monday? in Disputes and Limitations Archives
- I have to wait 24-72 hours? in Disputes and Limitations Archives
- Payment Absa bank South Africa in My Money Archives
- My crypto in Disputes and Limitations Archives