Account limited and cannot be offered services

Matt40mon
Contributor
Contributor

My account is limited right now and PayPal cannot offer me Services. I’m emailed 2 times and waitting in a Twitter DM knowbody has gotten back to me. I have added shipping to a ebay order and made a refund. I go to resolve my limitation issue and it says I cannot be offered services any more. What should I do?

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6 REPLIES 6

angelleye
Advisor
Advisor
Please provide more details about your situation. What was the product sold? Did the buyer file a dispute? You say you added shipping to eBay order..does that mean you added a tracking number proving delivery?

Angell EYE - www.angelleye.com
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!
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Matt40mon
Contributor
Contributor
Both items where delivered and the other I refunded for the dispute. My money is now in my balance. I had to provide shipping on one of the orders and now it has been shipped. My account is still limited. The item was a hat and action figure
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angelleye
Advisor
Advisor
Is it asking you to provide documentation to verify your identity?

Angell EYE - www.angelleye.com
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!
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Matt40mon
Contributor
Contributor
Yes it is and then I click to try to provide it and it says PayPal can no longer provide me services. I don’t get why after all my eBay stuff has been fixed and delivered.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Matt40mon

 

If its a permanent ban then nothing you can do.

If you can't issue refunds then your buyers will open disputes and paypal will refund them from your balance.


Advice is voluntary.
Kudos / Solution appreciated.
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Matt40mon
Contributor
Contributor
Someone did file a dispute and I immediately refunded it and the case is closed. I’m just lost at this point
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