Account limited and 1000 USD was debited by PayPal without any notification
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My business account was limited on 18th Oct, 2020 stating reason as "Policy Violation". When I contacted support they informed that the account will be limited and the funds in it will be released only after 180 Days. I have been waiting since 180 days to get my money but the money $ 927.97 USD was taken by PayPal stating reason "Damages caused to PayPal by Acceptable Use Policy violation(s)" on without any prior notice. I am not sure which policy states that PayPal has authority over my money. If this was the policy from beginning then why was I told that I would receive money after 180 days? How do I get my money back?
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Account Limitations
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- If you are a seller and you violate the Acceptable Use Policy, then in addition to being subject to the above actions you will be liable to PayPal for the amount of PayPal's damages caused by your violation of the Acceptable Use Policy. You acknowledge and agree that $2,500.00 USD (or other currency equivalent) per violation of the Acceptable Use Policy is presently a reasonable minimum estimate of PayPal's actual damages considering all currently existing circumstances, including the relationship of the sum to the range of harm to PayPal that reasonably could be anticipated because, due to the nature of the violations of the Acceptable Use Policy, actual damages would be impractical or extremely difficult to calculate. PayPal may deduct such damages directly from any existing PayPal balance in any PayPal account you control.
Advice is voluntary.
Kudos / Solution appreciated.
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But I have not violated any policies. PayPal mentioned at the beginning that the account will be held for 180 days and then send instructions on how to withdraw funds but without any information or notification PayPal deducted the existing balance. If I did violate any policy, I would like to know exactly about it. Please suggest whom to contact regarding this.
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