Account limitations

Lathow
New Community Member
I have account limitation on my account and it’s asking for a photo id but I don’t have driver license passport is out of date with 6 years and I’m not in military
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1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi there Lathow,

 

Thank you for your post and welcome to the community! 

 

In general, if you do not have a valid photo ID we can accept a birth certificate along with a government issued letter such as something in relation to tax. The names on the birth certificate and the document have to match completely. Would you have this type of document? If yes, please upload it to your Resolution Centre and the relevant team will review it within 72 hours. 

 

I hope this helps!

Martina 

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