Account limitations, change country address

[svetlyachok20]

Hi, I created my PayPal account in Australia, but moved to UK 1 year later - been using it to pay for goods and services without any problems up until now, when I'm asked to confirm my identity. PayPal Customer Service in Australia ask for their local proof of address (which I can not provide any more). Another option is to change the address in my account to match my UK proof of address - as far as I understand this is not possible without clos8ng this account and setting up a new (UK) account? What happens to the funds frozen on my Australian account if I do that? Thank you.

[kernowlass]

@svetlyachok20 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.