Account limitations and Resolution Centre doesn't work

[prosap]

Hello,

I am unable to resolve my account limitations.

1. I first went to the Resolution Centre and clicked on account limitation:

2. It took me to this page. Firstly the information on here is wrong, I haven't received that amount of payment on this account. I clicked on Resolve:

3. It took me to this page and I clicked get started:

4. It automatically comes to this page. It did not let me input the information and does not let me edit it either. It gives this message:

Despite doing this, resolution centre still shows the same message and there are still account limitations. Please help me resolve this issue.

Many thanks,

Saif

[antafrosty]

welcome to my problem as well. its been 6 months and they still refuse to lift the limitation on my account. i even tried to delete my account and now they are holding all my personal information captive refusing to let me delete my account. When i ask why is it taking so long i always get this reply "Thank you for the reply. I understand your concern with the limitation and I apologize for the inconvenience caused. For better assistance with your issue, I have escalated it to a specialist and they will get back to you as soon as possible. Your patience is appreciated as messages are worked in the order they are received. Thank you! -Manu" and then no replies will come for weeks even months.

[PayPal_Siobhán]

Hi @antafrosty,

Welcome to the community and sorry to hear your account has been limited.

If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPalUSA/ or Twitter https://twitter.com/AskPayPal. 

Hope this helps,

Siobhan