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Account limitations - Proof of identity

New Community Member

Account limitations - Proof of identity

Hello everyone,

I'm having a really serious problem with Paypal, for about a month now they have put limitations on my account because i reached some limit from selling items on eBay. I've sent the documents they asked for but they won't accept my proof of identity. I don't have a passport or driver's license, only have my ID card...and now starts the funny part!

They have rejected my ID countless times and for different reasons by a different employ each time!!

- they wanted a document that was issued less than 10 years ago

- they wanted a document that must be in the last 12 meths (months i guess)

- the document was blurred and illegible

- they wanted the expiration date, even though i told them countless times that Greek IDs don't have expiration dates

- they couldn't find my date of birth on my card, even though it is clearly visible and i even told them in which line it is

- they only accept documents within 15 years of issuing date

- the scanned ID is blurred and illegible.

Their so called customer support is a joke, i've asked them if i go and issue a new ID card with a new date of issue if they will accept it at last but they don't answer me, they just tell me another reason why my ID isn't accepted!!

Please help me, what can i do? Thanks in advance..

4 REPLIES
Volunteer Advisor

Re: Account limitations - Proof of identity

@Euronymous

 

I would copy ALL of that and try sending it to................


 Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

 


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Account limitations - Proof of identity

Thanks for the interest, but unfortunately i don't use social media, you got your Kudos though Smiley Happy

Volunteer Advisor

Re: Account limitations - Proof of identity

@Euronymous

 

No i didn't use social media either until a customer services agent on here years ago asked me to contact them via that venue as it was the best way.

So i opened an account within 5 minutes just for that purpose and got my query answered.

But if you don't wish to do so that is fine, all I can do is advise you on the best contact methods, if you don't want to use them then that is up to you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Account limitations - Proof of identity

I'm afraid you're out of luck and just got robbed. This is the PayPal middle finger.

 

Unless you go have a new ID issued you have like one in a millionth chance of getting your account reinstated but even then, they can just deny your ID and keep all your money.