Account limitation

Ekonst
New Community Member
Hello there ! I recently canceled the credit card that was linked in me PayPal account due to unauthorized action. PayPal doesn’t let me remove it from my account though even if my bank has already canceled it. The problem is that my account is limited due to this . I have uploaded identification and changed passwords. Last step is to verify my credit card BUT how can I do that when it is canceled from my bank? PayPal doesn’t allow me to remove it. Thanks guys, I find it crazy that PayPal isn’t actually dealing with such problems and we have to figure it out alone.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Ekonst 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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