They straight sent me an email that I can't use Paypal without any reason or explanation after I submitted my document so that they can unlimit my account usage. Customer service had no information to provide me with the specialist department decisions. I am very disappointed that I wasn't given the opportunity to prove myself that I am a loyal account holder. And, I too, have been a paypal user on 99% of my purchases. I just feel like I'm at a dead end, but their help is really not helping concerning this matter.
