Account limitation

[ibrahimdouh]

Hey, my account is limited, i have provided supplier invoices, but i need to give (some information about your inventory and your supplier's contact/contract. Contact information should include the name and phone number, address or email address of your supplier.) i wonder what this file should be like? an exel file of the contact info of the supplier and inventory? how should i describe it? can you please lead so that i can request this from my supplier? and i'm also asked to give proof of shipping to some transactions but i can't ship anything right now because of covid19. if i refund them, will it remove the limitation.

thank you.

[kernowlass]

@ibrahimdouh 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[ibrahimdouh]

i know, i'm asking here to know what kind of file should i give to paypal?