Account limitation

[Hsandhu]

Hello, About a month ago, a limitation was put on my account. I called an agent and provided the right documents to confirm everything. She told me I would get a response within 48 hours.. it has now been almost 2 weeks. Every time I go to log in, I get a notification saying “ There seems to be a problem with your account.” Every time I go to click “make sure you resolve it to have full access to your account again” it refreshes and the same message pops up. I have tried calling but there is a 9 hour wait time/emailed, no response. All my payments keep getting declined and I need to withdraw the money in my account. Please, does anyone know how to resolve this issue?

[kernowlass · Accepted solution]

@Hsandhu 

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Hsandhu]

Hello, Thanks for your reply! Unfortunately I don’t have Facebook. I have tried through twitter and they keep saying they will escalate it to a specialist and still haven’t heard anything 😕

[donlolo]

There is a limitation on my account. I true to contact customer care but it’s not working . Thy this ?