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Account limitation

Member

Account limitation

Hello! My account has been limited for almost a month. I can't access my account. How can I do the steps in removing account limitation, I can't log into my account? Nowhere to send identity card on email. What should I do? 

7 REPLIES
Volunteer Advisor

Re: Account limitation

@Mhads

 

This is something you'll need to contact PayPal about.

 

Here is a PayPal link with calling details.

 

https://www.paypal.com/ph/selfhelp/contact/call

Member

Re: Account limitation

I have called the customer service many times. They suggested me to just do the steps provided on my email. The bad thing is I can't go to resolution center because I can't log in into my account. It says here that there's unusual activity. How is this? I am **bleep** off with this. I couldn't withdraw my balance.

Volunteer Advisor

Re: Account limitation

@Mhads

 

Are you logging in from the app or on a computer? When logging in from a desktop there is sometimes a link on the unusual activity notice screen instructing you on what to do, like upload documents or change your password.

Member

Re: Account limitation

I am logging on my desktop and mobile app. I am using Huawei nova2 in logging into my account. What link am I going to use for uploading documents?

Volunteer Advisor

Re: Account limitation

@Mhads

 

Try contacting PayPal again and tell them the unusual activity page isn't offering an option to upload documents.

 

They are also available through Twitter or Facebook.

Member

Re: Account limitation

Hi, Thank you! I am currently living in the Philippines. When is the best time to call the agent?

Volunteer Advisor

Re: Account limitation

@Mhads

 

Here is the PayPal support page with their number and service hours.

 

https://www.paypal.com/ph/selfhelp/contact/call