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Account limitation

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Contributor

Account limitation

My account got limited 2 years ago and was asked to submit some details, after doing so, my account limitations was still not lifted, I contacted support to ask about it. They stated I was underage at that time, so it's been permanently limited. I'll have to make a new one and Authorize paypal to delete my current account. So I replied asking paypal to delete my account but now some other person replies and says deleting my account is impossible as of now. How to resolve this, Please help

1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: Account limitation

@Hsingh 

 

Permanently limited accounts cannot be closed/deleted. Have to message PayPal customers service again and explain that your account was limited due to being underage at the time and request that a new account be opened so that the same or new financial information can be used with it.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

2 REPLIES 2
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Esteemed Advisor

Re: Account limitation

@Hsingh 

 

Permanently limited accounts cannot be closed/deleted. Have to message PayPal customers service again and explain that your account was limited due to being underage at the time and request that a new account be opened so that the same or new financial information can be used with it.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

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Contributor

Re: Account limitation

Thanks! They should be more clear in thier emails then, instead copy pasting the same template to everyone. Why did they ask my permission to close the account if it can't be done. Very inefficient way of doing things.