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Account limitation problem and identity confirmation

New Community Member

Account limitation problem and identity confirmation

Paypall limited my account immediately i received money.Everything was well put but later when i went to withdraw,they could not allow me.Now thats not the only problem,they wanted me to provide some document,i submitted all but the confirm identity tab when i click,it brings an errror saying"We cant confirm thi is you"Its now a week,i have contacted them with no help.My case ID PP-L-273039911237.I had to refund the money back to the sender until the problem is solved

Re: Account limitation problem and identity confirmation

Hello @Timo2021,


Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a limitation on your account. I'd recommend reaching out to our Customer Support teams for further assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. 


Good luck with that limitation,


 - Jon K

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