Account limitation but no issue at the resolution center!

allynicey
Contributor
Contributor

It's vicious cycle forever. 

 

My account has been limited so If I tried to provide docs, they automatically say "We cannot verify it's you - please contact us" and then If i check how to solve this, it says "go to resolution center and solve it" but THERE Is no issue I want to report. I just want to unlock my limitation. Whenever I try something it says "we cannot verify it's you" 0r "go to resolution center". Even I tried to verify and solve the problem, the message "we cannot verify it's you" pops up, then how CAN I VERIFY myself?!?

 

I've got a email from Paypal manager and he said I can access to my money but it WAS NOT THE CASE. I sent over 5 messages to Paypal (through CONTAT US) but no one has been reply for several months. Does any work in Paypal? I understand they do have policy and their own rules, but if they have a business with customer and get the money in their system - then at least, they should provide some decent service? (at least, respond?) This is really frustrating - I cannot find any solution for this, and my quite big sum of money is still there.  

 

Did anyone solve this problem in the past? 

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1 REPLY 1

ajarmoniuk
Contributor
Contributor

What you could do is to try Twitter @AskPayPal.

 

Althought I can't really say they will care. We've had a similar problem, they initially replied to us saying they'll give an update but there's been no reply ever since.

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