Account has been restricted for over a month.

Armon71
Contributor
Contributor

Hello,

 

My account has been restricted for over a month.  I am from the Philippines and I have been using Paypal for nearly a decade.  I don't know what the problem is.  I have submitted the documents they asked and i get the message that they will contact me within 2 or 3 business days.  It has been a month since I submitted the documents and no one has contacted me and lifted the restrictions.  I badly need the money I have there right now and I could not even phone them because I do not have enough money to call long distance.  Any advice?

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1 ACCEPTED SOLUTION

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Armon71
Contributor
Contributor

UPDATE: After calling customer support about the situation, the restriction on my account was lifted at the end of the day.

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@Armon71 


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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Armon71
Contributor
Contributor

Yes, @kernowlass  I have sent them a message on both Facebook and Twitter just to be sure.  Their staff responds to tweets but I haven't received a response to my DMs yet.

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Armon71
Contributor
Contributor

So, according to the agents handling Twitter and Facebook, they have escalated my concern.  How much longer do I need to wait?  I have waited for over a month and I really, really need to buy medicine and diapers.  This is highly inconvenient and frustrating.  I have been using Paypal since 2010 and I am wondering why all of a sudden I got restricted.

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Armon71
Contributor
Contributor

Strange thing is there isn't any case for my account in the Resolution Center.

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Solved

Armon71
Contributor
Contributor

UPDATE: After calling customer support about the situation, the restriction on my account was lifted at the end of the day.

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