Account has been limited - HELP!

[AVedder21]

Hi There, I recently tried to link my Paypal account to my accounting software (Xero) and now Paypal has limited my account!

I am unable to lift the restriction, the pages go around and around in circles. I need to use Paypal to pay for goods and services to keep my business running. Is anybody able to offer any help on how to restriction / limitation lifted ASAP?

Thanks for your time.

[kernowlass]

@AVedder21 

Normally paypal send a message in the resolution centre to ask for any information to lift temporary disputes.

If not then......

Click on the words "Help / Contact" at the bottom of paypals pages for options for your country. OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[AVedder21]

Thanks for your prompt reply - yes I have been through this process and provided all of the correct information initially - it did not ask me to add anything further, all of the subjects were "ticked green" It just told me that I had to wait for a response - this was close to 2 weeks ago. I cannot pay international suppliers now that only accept Paypal to keep my business going.

Thank you - I will try the links you have given to Twitter and facebook

[pmmarw]

That's Paypal. Behaving like they can do whatever they want. The problem is you can't reach the "back office team" who actually deals with situations like this. You speak with a general customer services representative who can then only escalate the issue and you do NOT hear anything back from them or if you are lucky you will get a copy-paste response. Absolutely disgusting treatment and completely no commonsense.

As in relation to your issue. Keep pushing them by whatever means you can (telepone, e-mail, message, twitter). Maybe someone will eventually actually help you.