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Account got hacked

Ville88
Contributor

Account got hacked

I got hacked and money got send to someone. I don't get how it's possible I had a really strong password and had 2-step verification on. I can't log in to my main account and been looking for 2 hours for way to contact paypal. How do I actually do that? Thanks in advance.

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Account got hacked

@Ville88 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.