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Account get blocked for 180 days??

New Community Member

Account get blocked for 180 days??

Hello  for my friend Account get blocked for 180 days??  he want to refund some money to paypal users but can not login .  How can get access to paypal account. He can not speak english ,only can wrote information. In mail paypal wrote : 

Option 1. If you owe refunds to any of your buyers, you can use the money in your PayPal account to refund them.
To refund your buyers:
1. Log in to your PayPal account.
2. Click "Contact Us" at the bottom of any page.
3. Click "Contact Customer Service."
4. Under "Choose a Topic," select "Sending/Receiving Money."
5. Under "Choose a Subtopic," select "Refund/Cancel a Payment."
6. Click "Continue" and follow the instructions to refund payments.

Option 2. Money in your PayPal account will be held for 180 days. After 180 days, we'll email you information on how to receive your funds.

We regret any inconvenience this may cause.