Account frozen confirm credit card but I canceled it
Lionpudnol
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Posted on
Jul-12-2019
06:45 AM
I had some unauthorised transactions on my paypal account via my credit card I contacted my hank and PayPal and cancled my credit card now PayPal want me to confirm my identity and one step is confirm my card which is canceled what can I do
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PayPal_Siobhán
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Jul-16-2019
05:11 AM
Hi @Lionpudnol,
Apologies for any confusion. You should not have to confirm this card. If you see an alternative like uploading a card statement, please do this. I would suggest completing all other steps and sending an email through the 'Help & Contact' option within your account explaining why you cannot confirm the card. The relevant team should review in full and update you directly.
Hope this helps,
Siobhan
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