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Account frozen! balance not transferred! 10 Months still waiting

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Contributor

Account frozen! balance not transferred! 10 Months still waiting

Hi

 

My account has been frozen since dec 19 as I moved to the UK. 

Paypal hasn't transferred the balance of this account to my new PayPal account.

I was told I have to wait 6 months so up to June but now its October and they have still not done. 

There is no no. to contact paypal for Saudi Arabia also I sent them message every week from messaging function but not once they have replied.

If anyone has no. of paypal Saudi Arabia please share. 

1 REPLY 1
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Esteemed Advisor

Re: Account frozen! balance not transferred! 10 Months still waiting

@abul7 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Y


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