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Account closure

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Account closure

Hello guys....My friend just had his account closed despite not having violated any of the PayPal regulations and the guys from the help center aren't replying...Can he close the paypal account and link the email to a new account because he needs the email as its linked to a job he does and the salary is sent to the email..though this would mean he lets go of the balance inside the account instead of stopping everything for 120 days...