Account breach
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My checking acct was charged a total of $100 for 3 fraudulent transactions through PayPal. My account does not reflect any transactions, but my checking account was used. I inquired with my bank who referred my to PayPal. I attempted to start a dispute with PayPal; however I am asked to dispute a specific transaction, which I don’t have. Just a description on my bank statement, which shows Bryan and gives an address in San Jose, CA. I don’t know Bryan, nor have I had any transactions with him. Please help me recoup my money.
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if you were hacked......
Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.
An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.
I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.
Advice is voluntary.
Kudos / Solution appreciated.
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