Account STILL restricted

BobbiejohS
New Community Member

My account has been in restricted status for years, yes YEARS! I have learned to just not use PayPal because no matter what I do or how many times I submit the required documents, I can't get it fixed. All check marks are green, and have been for YEARS but I have never gotten an email explaining why or asking for more information. All emails requesting help go unanswered. Now I need my account but can't use it. Can't close it or open a new one because all my information is already in use on the worthless account that PayPal refuses to help Mr with. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@BobbiejohS

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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