My account was recently permanently limited, I have two customers who claimed that they did not receive their items.
PayPal keeps emailing me to respond to their claims and I have been trying... over and over again... It tells me that I must resolve the limitations on my account first.
Even though I have been falsely permanently limited and the funds being locked has negatively affected my payroll, I do not think that my customers should also suffer at PayPal's hands. My customers should not have wait 6 months for their refunds which they already have waited a significant amount of time. This all seems very backwards.
How can I move forward and satisfy these customers?
