Account Limited
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Hi
I got a message from Paypal that my account is limited and I need to provide a photo and a receipt to fix it. I personally do not have a photo of me, but can get one if required, and I most certainly have no receipt for anything I ever bought using Paypal. I have tried to ring Paypal about this but cant get onto them. What else can I do.
Thanks
Bill
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Account Limitations
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Same issue, tried to purchase some online game time last night, was declined, my account is limited, now I am stuck trying to supply a receipt for a transaction that never took place, so I have no receipt. Not sure how to best contact them, I am in the UK.
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I'm in Australia but I think the receipt is if you're a seller, not for anything you purchase. I'm not a seller but I got asked for my supplier's receipt. Makes NO sense.
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Well they may have been told not to admit it was their fault to limit possible legal ramifications. But I would, based on what is written here, bet it was. After a lot of mucking around I uploaded a photo of my licence. It is a bit of a security risk IMHO, but not a big one - after all they have your credit card details.
Thanks
Bill
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Now I have been asked to 'screenshot' and explanation in notepad, and upload that instead of the receipt I don't have...but...the resolution center does not accept my file upload citing wrong file format, although I certainly trying to submit both a jpeg and gif (neither work).
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Converted my jpg to a PDF - that seemed to work, now to wait 3 to 5 business days to see what happens next!
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Hi All
This has been posted:
Hello there! Thank you for contacting PayPal. Sorry to know that your account is limited. We are currently experiencing a known issue related to certain limitations placed on accounts. Our system is automatically reviewing and removing the affected limitations within the next 24-48 hours. If your limitation is not removed within the next 48 hours, please follow the steps in the resolution center to resolve the account issues. Thank you!
Thanks
Bill
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Maybe - but mine has now been restored. Hours and hours of mucking around for whatever reason. Managed by a cretin who should be sacked and required to wear a sign - Employ at own risk.
Thanks
Bill
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Thanks for the heads up on the Supplier Invoice nonsense and sending up an image / dummy.
My account is now restored.
I created a PNG image that just had text stating im not a business and the request to send a supplier invoice is irrelevant based on my account type and asking that my account be restored asap.
about 2 hours later ive now got my account back. Nightmare!
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