Hi Everyone, Looking for some advice, thanks. A little over 2 years ago, PayPal limited our account as they deemed that we were selling a product that went against their Acceptable Use Policy. This product was CBD oil. We came back to them having built a case backed up with copies of EU and Irish legislation and many other pieces of information such as media articles from The Irish Times (the paper of record in Ireland) showing that CBD oil was perfectly legal for sale in Ireland. We also demonstrated that many of our competitors were selling the same product while accepting payment through PayPal, but with no ramifications or trouble to them. PayPal duly accepted our appeal and allowed us to continue selling CBD oil through our site, while accepting payments through PayPal. We had followed the official channels of appeal that PayPal had suggested and happily, they had reversed their decision and restored our account. Then about 8 months later in July '18, our PayPal account was again frozen (along with our funds), once again, for selling CBD oil. We immediately took down the remaining stock from the site (we had nearly come to stop selling it anyway, as it wasn't a good seller due to too much competition and we were letting our stock dwindle). We explained also that we had had our first instance of this overturned on appeal and that regardless, we wouldn't be selling this product anymore going forward and it wouldn't be on our site. PayPal however refused to look at our case and instead, we received only stock automated emails. Can anyone give me some pointers on how to approach PayPal over this? We feel that it is terribly unfair. If it was a repeat violation, then fair enough, but we had had the original limitation overturned on appeal and thinking that all was ok, and we were free to carry on, then had a permanent limitation handed out for a repeat violation. We've tried several times to address this issue through the appropriate email address but only ever receive a stock automated reply from their Brand Risk Management team. It's like banging your head against a brick wall! Thanks in advance, Carl
