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My account has been limited for probably a week now, I've lost track of when I first noticed.
I've uploaded docs and answered questions but have not had any further communications from Paypal other than the annoying automated replies to emails. I think customer service has disappeared here.
At least I don't appear to be the only one... but its beyond a joke how long this is taking!
I'm getting very frustrated as I have funds (over £100) I can't access and payments bouncing because I have paypal set as a default payment for things like Netflix and PSN.
So it's making my week hell and all I seem to get are automated responses and not real people.
Sorry to rant, but I've had enough this week, and it's only Tuesday!
If paypal wasn't so integral to my ebay etc I think I'd go somewhere else.... not that there is another option I know of!
Can I charge Paypal for my missed payments? I think not.
Can I charge Paypal for missed ebay purchases? I doubt it.
Can I charge Paypal for lost interest or theft of my money? Hmmm....
Very very annoyed.
OK, so yesterday I had my PayPal account limited, went through the same ordeal of submitting proof of address and proof of indentification documents, I received automated emails that the documents were not accepted, submitted more documents, same automated email reply that documents were not accepted, used contact us email to ask for advise, all of a sudden my password was no longer working, renewed my password, submitted a 0 feedback as I was not happy the way things were going, then stumbled upon this community and read all the horror stories and as I had no confirmation whether my submitted documents were now in good order, I then proceeded to call the local PayPal helpdesk, got a friendly and helpful helpdesk operator, who checked my documents and confirmed they were in good order, and then 15 minutes later, poof, the account restriction was lifted.
tldr;my account was restricted, I submitted documents, I submitted more documents, I contacted PayPal by Phone and soon after, things are back to normal, all within 24hrs.
Honestly unintentionally gave good advice. I decided to call them and tell them about my situation about my ID still being under review, and they said to send a clearer picture of my ID card, and then they'd check it out the second they get it. It seems like there's hope after all.
a theory that is easily rewritten according to the one in the help center. in fact it is not as good as written. the account cannot be used, but still can continue to receive money.
I got my personal account limited (newly created) due issues with other accounts,
I called and said hey my other account has no issues (business one) now the business one got limited (big lol for me linking my business account),
apparently someone made an account with my info and causing me all this trouble (3rd unknown account), CS are not helping.
how to fix this?
WOW Agree totally PayPal has not customer service and they are so non-responsive . Had "limitations" placed with no notification and have provided all information requested and have had no response about the issue. Chatted today and told to resubmit all information again but when asked why we needed to to that got no response. Does anyone else find hold times of 17+, 40+, 18+ etc minutes obscene oh and then get dropped when being transfered not to say unable to get transferred from the automated system to a person. Also, when I check the Resolution Center there is nothing there so if that is correct all is correct but Chat Help says no as does the automated system. FRUSTRATING! No real customer service or support system with no responses it is a joke.
Hey PaYPal Mark maybe you can respond or find some answers for me. This has been going on since early December. Why does PayPal make it so HARD for customers to communicate with PAyPal about problems and issues?