New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
I don't see anywhere for submit information. I called over 4 times and no reply. I send an email over 5 days but no reply too.
Click resolution center see this "You can no longer use PayPal".
Please advise me how?
Thank you and looking for the reply.
If your PayPal account is limited, here’s what happens:
- We’ll email you to let you know – we’ll ask you to log in to your PayPal account and go to the Resolution Centre for details on how to resolve the issue quickly, usually by providing information.
- Once you’ve submitted the information required, we’ll review and reply via email.
- We’ll remove the limitations once we have verified your account. At times, limitations can be removed by simply changing your security questions and password.
Here are the types of information and documents we may need from you:
- Supplier’s invoice with contact information
This helps us determine the inventory source and validate that you have the items that you’re selling in stock.
- Payment information
When an invoice is unavailable, we’ll review the following information about your payments:
- The item or service that was sold
- The buyer’s name and shipping address
- Proof of shipment to verify that an order was delivered
- Shipping or Tracking information
This helps us to verify that customer orders are being fulfilled.
- Proof of business
This provides evidence of a valid business registration and business ownership.
- Information for India sellers
This is to comply with our India regulatory obligations. Provide a valid PAN, a local bank account and the purpose code in your PayPal account task board.
- Proof of address such as bank statement or utility bill, Proof of identity such as passport or driver’s license
This helps us verify your identity when there is unusual account activity or to comply with regulations.
Once you’ve submitted your information, look out for any more emails from us as we may need additional details. We’ll do our best to confirm your information and remove the limitation within 2 business days, but sometimes it can take a little longer.
Quick Tip: If your PayPal account is limited, don’t open a new account. It could be traced back to the limited account. It’s always best to resolve the limitation. We will guide you through it and restore full access to your PayPal account as quickly as possible.
my money was hold for 180 days, My Paypal account get limit access,
Paypal investigated team said because I got paid from Redbubble and Redbubble was sue (ps. about $70 I got paid from RB) But they hold my whole $1900 without any clearly reason.
The agent said everybody who got paid from RedBubble will be hold money like me.
After that I have ask other seller ( or artist ) on RedBubble about their Palpal account, They said their Paypal Acc is OK so far.
Why agent told me like that ?
My money come from many website with legal ways. As for my works on Redbubble doesn't violated any copyrights. It's not suppose to be
so I would like to know why this is only happen to me ? Why you hold and limit my account without any reason at all. That don't make any sense.
This is my money please release my whole money and account back to me.
Agent don't allow me to verify myself or explain anything, don't require any documents otherwise I willing to do every ways as I can.
they said only I can do is waiting.
But I can't wait because I don't have any bucks to live for now. and I don't do anything wrong.
Please help me this is a big trouble, I feel like this is not fair to me. Because I don't do anything wrong yet PLEASE.
Paypal was always trustable,
Please don't ignore customer problem,
You need to fix this issue.
As I have reached a certain limit of money going into my Paypal account for my business,Paypal has put my account on hold: “Your account access is limited. To view and resolve the limitations that have been applied on your account, you can visit the account limitations page.”
So I upload the documents. Nothing happens for two weeks. I then write asking, and I get what basically is an automated reply: That I need to upload documents to resolve the situation. However, I cannot upload anything. Whenever I go to "Resolve" on my account I only get the message: "Thank you for providing the required information. We’ll get back to you within a few business days." This is now over a month ago.
I complain (twice) to Paypal but they send me the same email again: saying I have to upload documents to resolve the issue, even though I tell them I cannot upload any documents as my account still states: "Thank you for providing the required information. We’ll get back to you within a few business days." So I am stuck in a loop which Paypal is not helping me to get out of. No help on website. No answer to my community post. No emails from Paypal.
try the facebook page, they are quicker at dealing with things
you will prob get a robot at first just ask for an actual person
My account has been limited for probably a week now, I've lost track of when I first noticed.
I've uploaded docs and answered questions but have not had any further communications from Paypal other than the annoying automated replies to emails. I think customer service has disappeared here.
At least I don't appear to be the only one... but its beyond a joke how long this is taking!
I'm getting very frustrated as I have funds (over £100) I can't access and payments bouncing because I have paypal set as a default payment for things like Netflix and PSN.
So it's making my week hell and all I seem to get are automated responses and not real people.
Sorry to rant, but I've had enough this week, and it's only Tuesday!
If paypal wasn't so integral to my ebay etc I think I'd go somewhere else.... not that there is another option I know of!
Can I charge Paypal for my missed payments? I think not.
Can I charge Paypal for missed ebay purchases? I doubt it.
Can I charge Paypal for lost interest or theft of my money? Hmmm....
Very very annoyed.
OK, so yesterday I had my PayPal account limited, went through the same ordeal of submitting proof of address and proof of indentification documents, I received automated emails that the documents were not accepted, submitted more documents, same automated email reply that documents were not accepted, used contact us email to ask for advise, all of a sudden my password was no longer working, renewed my password, submitted a 0 feedback as I was not happy the way things were going, then stumbled upon this community and read all the horror stories and as I had no confirmation whether my submitted documents were now in good order, I then proceeded to call the local PayPal helpdesk, got a friendly and helpful helpdesk operator, who checked my documents and confirmed they were in good order, and then 15 minutes later, poof, the account restriction was lifted.
tldr;my account was restricted, I submitted documents, I submitted more documents, I contacted PayPal by Phone and soon after, things are back to normal, all within 24hrs.
Honestly unintentionally gave good advice. I decided to call them and tell them about my situation about my ID still being under review, and they said to send a clearer picture of my ID card, and then they'd check it out the second they get it. It seems like there's hope after all.
a theory that is easily rewritten according to the one in the help center. in fact it is not as good as written. the account cannot be used, but still can continue to receive money.