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Account Limitations: What You Need to Know

Contributor

Re: Account Limitations: What You Need to Know

Well, its official paypal just doesn't want to talk to me. I've been hung up on ignored by email and social media. I don't want trouble just my money back they robbed from me. Jezuz Chr*st this is pure madness.
Contributor

Re: Account Limitations: What You Need to Know

They have hundreds of pounds of mine and i cant get

paypal need closing down themselves they should be done themselves for thieving peoples money they are an absolute disgrace 

 

Contributor

Re: Account Limitations: What You Need to Know

"Try to resolve the limitation in 2 days..." right..... How come I have been waiting 2 MONTHS? I jumped thru all the hoops, I have given very detailed feedback but nobody reads it... (considering I used to be a mystery shopper, that's a bit of a slap in the face) There is no decent method of getting ahold of anyone to say "you SAID you put two small amounts in my bank and took them out BUT NOTHING  happened in my bank!" I really want to get back on eBay and I have birthdays coming up shortly - can we PLEASE settle this?????

Member

Re: Account Limitations: What You Need to Know

"We’ll do our best to confirm your information and remove the limitation within 2 business days, but sometimes it can take a little longer."

It's been 5 WEEKS now, that's more than a little longer!!

Contributor

Re: Account Limitations: What You Need to Know

Paypal cannot be trusted with money, period. I think any account with a positive Paypal balance is in murky waters. Paypal will use anything, I mean anything, to freeze accounts with a balance.

 

I tried sending a friend money today and her account got frozen. I simply wanted to check fees, funding sources, etc. No transaction ever took place and the account she uses for life tasks and additional income suddenly gets frozen.

 

Customer service is non-existent. The agents just copy and paste and regurgitate the same thing over and over without any resolutions offered. They sidestep questions or simply do not even know how to read. I gave them a full account and they just copy and paste the same reply from a previous message.

 

I used to trust Paypal. Now, I completely revoke that trust.

Member

Re: Account Limitations: What You Need to Know

Got an email from PP yesterday (15 july 2018) because of suspicious behaviour on 7 december 2014  13:03 CEST my account is limited...

This is pure nonsense..  this was FOUR years ago!

 

Luckily there is no money in the account, I just use it for small payments online, funded by a CC.

 

So be prepared that they can and will limit accounts for no reason at all!

Member

Re: Account Limitations: What You Need to Know

I cannot believe this **bleep**. they limited my account saying they wanted to verify my ID (which they did last year to me also). Now I cannot print labels for items I have sold on ebay. I responded to their bogus "verify ID and make sure I'm not a member of parliament WTF" within 10 minutes. I uploaded my GOVERNMENT ISSUED DRIVERS LICENSE and their response is that my drivers license cannot be used as VALID PROOF OF ADDRESS. ARE you **bleep** serious? ITS GOVERNMENT ISSUED! WHAT KIND OF IDIOTS WORK AT PAYPAL? The DL has a photo, date of birth, ADDRESS, Unique identifiers but it's not good enough. I am so sick of Paypal **bleep**.

Contributor

Re: Account Limitations: What You Need to Know

send them a utility bill as proof of address within the last 6 months or so

the driving licence is photo I.D only

utility bills are proof af address

just been through all of this as i didn't have any photo I.D at all

had to send a photo of my birth certificate and a government letter i used a tax form i luckily found

this went on for nearly 2 months back and forth

try the facebook page mate i got more help through messenger than straight dealing with paypal

 

good luck


@davidms12 wrote:

I cannot believe this **bleep**. they limited my account saying they wanted to verify my ID (which they did last year to me also). Now I cannot print labels for items I have sold on ebay. I responded to their bogus "verify ID and make sure I'm not a member of parliament WTF" within 10 minutes. I uploaded my GOVERNMENT ISSUED DRIVERS LICENSE and their response is that my drivers license cannot be used as VALID PROOF OF ADDRESS. ARE you **bleep** serious? ITS GOVERNMENT ISSUED! WHAT KIND OF IDIOTS WORK AT PAYPAL? The DL has a photo, date of birth, ADDRESS, Unique identifiers but it's not good enough. I am so sick of Paypal **bleep**.


 

Contributor

Re: Account Limitations: What You Need to Know

Can I get some guidance on what they actually accept?  I've submitted a copy of my passport and a letter from my utility company, but the letter from the utility company got turned down as a partial document.  I've now submitted my bank statement, but just the first page.  I'm not expected to give them the whole thing right?

 

I really don't like that they just reject it with a form answer without saying what's actually wrong. Was my thumb in the way?  Did you need to see the edges of the letter?  Literally, if it has my name and address on it, and you can clearly read them, what's the issue?

 

Contributor

Re: Account Limitations: What You Need to Know

they usually ask for both sides of the bill 

any logos must be fully visible too

its a right pain i sent about 9 different things each getting a no good reply

good luck


@temp20180723a wrote:

Can I get some guidance on what they actually accept?  I've submitted a copy of my passport and a letter from my utility company, but the letter from the utility company got turned down as a partial document.  I've now submitted my bank statement, but just the first page.  I'm not expected to give them the whole thing right?

 

I really don't like that they just reject it with a form answer without saying what's actually wrong. Was my thumb in the way?  Did you need to see the edges of the letter?  Literally, if it has my name and address on it, and you can clearly read them, what's the issue?