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Sorry - same old, same old....standard automatic responses and no-one actually doing anything. I’ve called customer services five times all the documents are there but they are not being reviewed. Rather than just telling me what I can already see on my screen someone needs to DO something rather than jus5 trotting out the same irrelevant pre-prepared automatic responses. That would be some kind of customer service.
My Account was also limited 3 months ago due to sending money that I owed to a family member.
I sent in all the relevant documents that they asked for - and so did my family member. Instead of dealing with our questions and helping us when we asked what needed to be done, they just closed 3 accounts and are holding £9,000 for what they tell me is in case of charge-backs. I don't have anyone who can make any charge-backs, because I have never sold anything.
We are over 90 days in and trying to get paypal to budge or send a real response, is like pulling hens teeth.
Instead of helping to sort things out when we asked, they also reversed money that I sent to the family member, who had already withdrawn the amount to their bank account, so now they have a minus balance and won't budge on bringing it back to 0.00 until paypal sort the mess that was created by them, unnecessarily.
Things have gotten so bad, that I have applied to the courts and also contacted a national news paper who are willing to help.
Last night - I felt so low because of one of their response emails, I actually contemplated suicide - and emailed paypal to let them know just how I was feeling - I won't go into the ins and outs of that, but suffice to say, I had a police man knocking on my door this morning asking me if I need help.
I explained things to him - and that in the end, I had realised that I am not and never have been a weak person, but paypal had made me feel so low because I have bills to pay etc, for that brief moment, I couldn't see any other option or way out.
Whilst I still feel very low, because of paypal and how they are treating me and other people, I am going to continue with the court case and hopefully make it public via the press.
I really feel that it is time that paypal were regulated - and (stupidly) I thought that ending things would maybe open peoples eyes and let them see just what paypal are doing to people, but seem to constantly get away with it.
I am not a high lord hand-waver, or anyone important, but where I can I am going to fight these b******s, they shouldn't be allowed to make people feel like this - and neither should we be reading in other forums that paypal have caused people to lose their business or home
Paypal should have independent people dealing with their appeals and should be regulated according to British law if they are trading in this country.
I agree wholeheartedly with what you are saying. The behaviour is truly shocking and abysmal, I do not believe that the financial conduct authority can have any idea that this organisation behaves in this way. Unfortunately you have to wait 8 weeks from filing a complaint with the company before escalation is permitted. So, I suggest you join me and file a complaint in writing (I have done this) then after the required time escalate to the FCA - if they get enough complaints they will take action. PayPal deserve the regulators attention and hopefully a hefty fine if they cannot put this right themselves.
all others in the same boat reading this please do the same - file a complaint then back it up with a complaint to the fca.
When you say we have to wait 8 weeks to make a complaint for it to be escalated, did you mean to their escalations department?
I am happy to file a complaint with the FCA, but I have heard that it takes 6 months or more for them to do anything, I think this is why paypal think that they can get away with the 180 day period? It really does need changing - and I have seen others say, if this were a bank or any other financial company, things would be dealt with by the correct authorities, paypal however, seem to be a law unto them selves.
It really needs to be changed - and I am happy to join forces with anyone who wants their voice heard!
Do you mind if I ask how long it took for them to release the money?
I will do as you suggested - and hopefully get this mess sorted out!
I think I am gonna set up a website entitled "regulatepaypal.com"
Thank's for your help and your reply!
well count me in, I can use your initial complaint to file one in my country ( UAE ), am sure I can shake their waters there with all the legit feedbacks am getting from everyone and my personal agony with them.
My account is been limited cause i have to prove my business address.
I am trying since month to submit all the documents requested from PayPal, different kind and all the time i receive the same e-mail that the documents i submitted are not acceptable...... So i sent several messages to PayPal customer service to know how i can solve the problem and if is not possible just to get back my remaining balance and in case close down my account..... Well i never get an answer from PayPal and i can't do any transaction so i have my money blocked without knowing how to solve the problem causing me many hard time.....!!
All i do with my PayPal account is honest and respecting the rules so i just need to know how to proceed and get back the use of my money!!!!!!!! I find illegal just to hold my money for such a long time without keep in touch with me to give me a way to solve the problem.
Please i need help!!
This is classic PayPal behavior and abuse of power. I think they ignore or make you wait as long as possible on purpose. Yes, they're really that bad!
Totally agree @JenerSilva,
they are arrogant and they seem to think they can just bully people with their terms and conditions.
It is time for paypal to change. I am currently setting up a website called regulatepaypal.com
I intend to have it all launched by the end of this month. I am hoping that people will get on board, so that we can take paypal to the courts as a single entity and force a change in how they operate here in the UK. It is disgusting that they are holding money for so long - and in some cases - people are going hungry along with their children! When they respond to these people, they are basically sticking two fingers up at them and saying F**k you, go and starve for 180 days. This in itself has to be illegal!
Banks would not be allowed to do this - and whilst banks are not much better, they do at least follow the laws of the country that they operate in - and offer recompense, when they cause any stress to their customers. Paypal just cream the interest off of the money and send canned robotic responses!
Time for a change for sure!