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Exactly the same for me!! Driving me absolute insane, they keep asking me to upload my proof of identity cause the one I uploaded first didn't show everything they needed to see, but when I go back to the page it doesn't let me upload it. I'm going to file an official complaint against them through the consumer protection agency, they're just holding my money hostage at this stage really.
Getting through to them is nearly impossible. That is after I worked out they don't have anyone looking at the messages you send them anyway. Ultimately, they found the message when I wasted over 20 minutes on the phone trying to get through. They sound like their admin has not caught up and their systems were designed by someone in kindergarten.
Oh my goodness I am having the same problem I am so angry with these guys its such a waste of my time chasing them to fix this.
Raging with anger that your system is crap no matter which browser I use and your customer service is appalling.
I have repeatedly sent you our authorised letter from directors both myself and my husband and you keep telling me to upload it into your system which doesn't f****ing work.
This has gone on for months now - I have tried on the phone I have tried via you crap site and I have tried via you compliance email - but oh dear your compliance guys who make the decision won't accept the document via email therefore delaying, interrupting our service and stealing our money yet again.
Yes STEALING my money because you are in capable of receiving documents for some reason and as soon as someone starts making money you seem to want to stop them?
To say I am angry, p*ssed off or f***ing raging is a colossal understatement. Share this with whoever you would like because I am more than happy to share is with my 80k followers. Thanks for the dreadful service.
The big problem here is that you put restrictions on accounts only because of "suspicious" and "unusual" activity, and of course you very often create big problems for totally innocent people this way. And this is an even bigger issue when you refuse to give any helt whatsoever when people ask for it! I don't know if my account have been "limited" or if there is any other problems, but this is ompossible to solve because you don't even answer emails to the customers support with a full description of the problems. How can you ever defend this behavior, PayPal_Mark?
Same here. Suspicious activity; but never explain multiple emails, responses from different people each time. Just unthinking rote responses. Don't help, despite many requests for help. Then,just as suddenly it's OK. Oh, wait try again and it isn't. I feel like Alice following the white rabbit down the hole. And, ta da playing the infamous Red Queen, none other than the dastardly, PayPal....
My Paypal account is verified with Indonesian bank account. I'm Indonesian.
I use VCC to verify my PayPal account because my credit card from my bank account can't use internationally, but I think it doesn't matter. Because I never use the VCC for operational with my PayPal account.
Yesterday, I requested withdrawal money to PayPal. After 1 day, my account suddenly limited. I provide ID and all proof address that PayPal need. After the review is finished, my account limitation is can't lifted, from the explanation, my account is doing fraud and not obey the user agreement, I'm so confused, what the fraud meaning in PayPal? I've received money from Hiribi.com after selling my Bitcoin for profit and payment from ebook that I sell, Is it fraud ??? I'm not found a false or not obey the rule after I read the user agreements. I need PayPal staff here to give an explanation.