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Account Limitations: What You Need to Know

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Moderator

Re: Account Limitations: What You Need to Know

tHi @Val1948,

 

I'm sorry to hear that you've not yet had a reply regarding your limitation. If you completed all the requested steps and it has been a week since the completion of those steps, reaching out to customer service is the right step. Response by email may take some time. For time-sensitive queries, calling by phone may be the best option. Click Contact, then Call us, then log in or call as a guest to get the number.

 

I hope this is resolved quickly!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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Contributor

Re: Account Limitations: What You Need to Know

The Paypal contact by phone support is down. They don't answer emails, they don't answer on Facebook or Twitter and now the phone is also not an option. And my case is not being reviewed and account keeps being limited at this time - without any grounds. 
So, I see it as illegal practice

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Contributor

Re: Account Limitations: What You Need to Know

I would like to express my frustration that paypal has now held $19,500 of a client's payment to me (which was processed on 2/19/20). I've tried to jump through the hoops required by paypal to release the funds. This has been difficult enough as the items were long lead time tile and I've had to scrape together payments to vendors using my credit card. Paypal has asked for receipts from vendors to show I paid for the tile and plumbing fixtures, they are also asking for shipping receipts. The website is not allowing my to upload the shipping receipts - those that I have ($12,000 of plumbing fixtures are currently in a storeroom of a plumbing showroom now ordered to shelter in place). I'm furious that I'm incurring credit card interest because Paypal will not release these funds to me. It's also incredible that Paypal customer service insisted to me that my funds were accessible, that they were not "on hold" rather they were pending until I provided all information to them...(which in plain speak means "on hold") I'm a small business owner, an interior designer, I collected $19,500 from my client and I paid $19,500 to vendors. I did not make any money on the sale - in fact, I lost money with the fees. I'm still waiting to be able to use my balance - even when all the tile is at my clients' house and the rest of the plumbing fixtures are in a closed storeroom just miles away. So much for supporting small business owners. vendors beware!

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New Community Member

Re: Account Limitations: What You Need to Know

Dear PayPal, My account has been limited and my funds of over $6,000 held and frozen definitely for no reason! and I am waiting on a reply but cannot get through to your call centre as it's closed! There is talk that Paypal have been closing many peoples accounts and emptying out their accounts into their own and denying them access (I have seen evidence of this) and $millions of dollars are being taken from many innocent citizens. I have been seeking legal advice and going to lodge a complaint the financial ombudsman! Can you please look into my account and get back to me please on the actual reason why my account was limited. I have genuine sales over $6k and sent all items and now my money is being stolen by PayPal and not given to me.

 

Please help advise me whats going on (do not tell me to contact support as their office is closed, I want a response from you on this forum about this issue) PayPal appeal denied - Reference ID: PP-009-222-809-103

 

I have submitted a complaint to auexecutiveescalations @ paypal . com and also lodging a complaint to Australian Financial Complaints Authority (AFCA).

 

Next step from here will be legal action and filing a lawsuit for you illegal activities and the theft of millions of dollars from your customers recently - PayPal appears to be collapsing amidst this financial recession covid-19 and taking down everyone and peoples money. BEWARE!

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Contributor

Re: Account Limitations: What You Need to Know

Finally! Thank you paypal. It looks like as of today the hold on my account has been lifted! I have been able to process the transfer of funds to my bank. It took 36 days and many hours to find documentation, vendor invoices, receipts, itemized packing lists. It took me using my credit card and as I couldn't pay it back within the month, it took me incurring fees. It took me reaching out multiple times to paypal customer "service" and not getting much empathy or understanding of the difficulty I experienced as a small business owner. For businesses like Interior Design, where we are reselling items to clients with long lead times (often months) and we are expected to pay our vendors up-front to begin production and to ship items. Paypal is a dubious platform to use. The fact that they require proof of receipt of goods will lead me to avoid using them in future. I warn designers and people in a similar situation against using this form of payment. I'm disappointed because paypal is one of only 2 forms of payment that my online project management software recognized for integration and I would have loved to give my clients the functionality to approve proposals and pay for each one directly, but this process has given me pause - to say the least. I'm encouraged that finally my account is functional. I may try again with smaller dollar amounts. It would be nice to receive an acknowledgement from someone directly at Paypal saying they've read this and they understand the difficulty and that they would assure me it would never happen again. Good luck out there!

 

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Re: Account Limitations: What You Need to Know

I dont know where else to go. I need my account restriction lifted. I have provided all the info I can and I cannot get a actual human person to respond to any of my messages. 

 

Reference ID: PP-L-218788105343